Here at Milestone, we know that finding the right landscaping supplier can be difficult. You need to trust your chosen company to provide you with what you need on time, within budget, and using a shipping method that best meets your needs.
That’s why we are proud to offer two types of delivery services. We can either ship your goods using a 1-3 day courier, or a 1-5 day crane offload delivery service.
Our courier covers the whole of the UK, and the postcodes covered by our crane offload vehicles are listed further down this page. Always check to make sure your location is on the list!
The difference between choosing our courier service and crane offload delivery service
Most online retailers only offer the courier service, which is limited to a tail lift and pump truck offload. Although this is suitable for most customers, we appreciate that it is not suitable for all.
Courier service deliveries can sometimes provide a speedier solution, but many aspects need to be considered when arranging the delivery of your order. You need to consider the inclines and declines within the surrounding area of your address. Couriers cannot always offload if your driveway or road is uneven. You can also be limited to where the courier can place your materials once your order has been unloaded. With a crane offload delivery, there is more of a chance that the driver can place the materials where you want them. This can save you the time, money and the inconvenience of having to move the materials again by hand.
The approximate dimensions of the vehicles we use for a 1-3 day courier service are 9.9m long x 2.5m wide x 3.6m high and our 3-5 days Hiab offload are 11.6m long x 2.6m wide x 3.9m high. Our crane offload vehicles can vary in size - please consult with a member of our team prior to discuss their dimensions prior to your delivery.
Remember, you always need to consider the size of the vehicle that will be delivering your order. If you live in an area or road that has major restrictions, you may present yourself with delivery problems. As part of our terms and conditions, it is the responsibility of you, the customer, to provide us with details of limited access or any such issues that may prevent the success of your delivery. If there are restrictions in place, don’t worry - by working together, we can find a way to make the delivery of your order stress free.
Please note that we can only offer crane offload deliveries upon request, not directly through our online shop – so you’ll need to contact us directly if you want to arrange this.
Frequently asked questions regarding our delivery services are listed below.
Do you charge for delivering my order?
Yes, we do. Delivery costs are included within the listed price of our products. All costs within the website include the material, delivery and VAT.
How long does delivery take?
It depends. The delivery will usually take approximately 1-3 days via our network of couriers or 1-5 days via our crane offload vehicles. Please note that this can change via circumstances that are out of our control, or if a product is out of stock. We will notify you via email if your order is subject to a delay. Remember, crane offload vehicles are only available upon request and in most cases at an extra cost. Feel free to discuss your requirements with a member of the team.
Do you offer an express delivery service?
Yes, we appreciate that you may require your order urgently. If this is the case, give a member of our team a call. We can arrange an express delivery, but please be aware that this will be subject to additional delivery costs. We can quote for this upon request.
Do you offer delivery on Saturdays?
Yes, we do! Give our team a call to discuss your requirements as we will be happy to quote for a Saturday delivery.
Can you tell me the exact time of my delivery?
Unfortunately, we can’t. We can only give an approximate ETA. Delivery times are approximately between 8am-6pm. If you require a set delivery time, please call a member of the team to discuss.
How big are the vehicles that are delivering my order?
Our courier vehicles are approximately 9.9m long x 2.5m wide x 3.6m high.
Our Hiab offload vehicles are approximately 11.6m long x 2.6m wide x 3.9m high. This can vary based on the size of your order. Please discuss with a member of our team prior to the delivery of your order.
What do you mean by a courier delivery?
Like most online retailers that supply bulky products on pallets, your order will arrive via a vehicle that will offload via a tail lift and pump truck. Please be aware that this type of delivery requires flat even surfaces without inclines or declines.
What do you mean by a crane offload delivery?
This type of delivery will arrive via a vehicle that has the capabilities to offload the goods via a crane. This type of delivery tends to be more desirable, as the driver can usually reach out further and place your goods where you want them. It is still the responsibility of you, the customer, to inform us of any restrictions that may jeopardise your delivery. Once the delivery has been made, you are fully responsible for the materials, so be sure not to agree for them to be unloaded in a dangerous place or in an area that may obstruct other people.
What does a loose tipped load entail?
Basically, it’s as simple as it sounds. Within our network of specialist haulage companies, we can deliver a high percentage of our materials loose. Therefore, the material will be tipped loose at your desired delivery address. For example, if you have a project that requires several tonnes of sand, ballast, gravel, aggregates, pebbles or even salt, it is generally more cost effective to have the material delivered loose. Please note that in order to be eligible for a loose load delivery, your order must be for a quantity of 10 tonnes or more. We can deliver loose loads to many areas of the UK but not all. It is always best to check that your area or postcode is eligible beforehand. Feel free to call us if you are unsure.
What postcodes are covered by your Hiab offload vehicles?
BR, CR, DA, NW, RM, EN, HA, IG, KT, SM, TW, UB, WD
E1, E2, E3, E4, E5, E6, E7, E8, E9, E10 , E11, E12, E13, E14, E15, E16, E17, E18
EC1, EC2, EC3, EC4
N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N17, N18, N19, N20, N21, N22
NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11
SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22 SE23, SE24, SE25, SE26, SE27, SE28
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20
W1 W2, W3, W4, W5, W6, W7, W8, W9, W10 ,W11, W12, W13, W14
AL, BN, CM, CT, GU, HP, LU, ME, MK, OX, PO, RG, RH, SG, SL, SO, SS, TN
Do I need to be present for my delivery?
Yes, the driver will require a signature for the order. This also means that there is more chance of the driver placing the products where you require them.
Will you deliver to the front or the rear of my property?
All materials are delivered to the front of your property via the kerbside.
Will my whole order arrive at once?
Generally, yes. However, this may not be the case if you are ordering various products from multiple suppliers and origins. On some occasions, the order may be separated into more than one delivery. If this is the case, we will notify you via email.